Frequently Asked Questions
Keeping Gear in Action and Out of Landfills
What is Patagonia Worn Wear?
Worn Wear is our hub for keeping gear in action. We sell used Patagonia clothing and gear that has been traded in by our customers, repaired to functional excellence, and cleaned to ensure it is ready for its next adventure.
What is the condition of the items sold?
Every item undergoes a rigorous inspection. We categorize products into three grades: 'Excellent' (like new), 'Great' (minor signs of wear), and 'Gently Used' (visible wear but fully functional and repaired).
How do I trade in my old Patagonia gear?
You can bring your used Patagonia items to any Patagonia retail store or mail them to us. If the gear is in good condition, you will receive Worn Wear credit to use on our website or in-store.
What is your return policy for used gear?
We want you to love your gear. If you are not satisfied, Worn Wear items can be returned within 30 days of purchase, provided they are in the same condition as when they were received.
Does the Ironclad Guarantee apply to Worn Wear?
Yes. All Patagonia products, including those purchased through Worn Wear, are covered by our Ironclad Guarantee. If your gear doesn't perform to your satisfaction, we will take it back for repair, replacement, or refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Because we prioritize low-impact logistics, we offer carbon-neutral shipping options to minimize the environmental footprint of your delivery.